Terms of Service

1. Contact

1.1 The Platform is operated by Tikk.
1.2 You can contact us via email ([email protected]) or through our support channels.

2. Acceptance and Scope

2.1 These Terms govern your use of the Platform and Services. You agree to them by using the Platform.
2.2 If you represent a legal entity, you confirm you are authorized to accept these Terms on its behalf.

3. Additional Policies

3.1 Our Privacy Policy forms an integral part of these Terms.

4. Platform Services

4.1 Tikk provides a platform for managing booking requests and availability.
4.2 You are granted a limited, non-exclusive, non-transferable, revocable right to use the Platform, conditional on your compliance with these Terms.
4.3 Each user account is personal. You may not share your account credentials.
4.4 You are responsible for maintaining the security of your account and for all activities that occur under your account.

5. User Responsibilities

5.1 You agree not to:

• Use the Platform in violation of any applicable laws or regulations
• Infringe on intellectual property rights of others
• Attempt to gain unauthorized access to the Platform or other users' accounts
• Distribute malware, spam or engage in fraudulent activities
• Reverse engineer, scrape or copy the Platform
• Use the Platform to harass, abuse or harm others
• Create derivative works or competing services based on the Platform

6. Booking Requests and Payments

6.1 Users may set their own rates for booking requests.
6.2 Payment processing is handled by Mollie, a third-party EU payment provider.
6.3 You are responsible for complying with tax obligations related to income received through the Platform.
6.4 Tikk acts solely as an intermediary platform and is not a party to any booking agreements between users. Tikk is not responsible for any disputes, claims or issues arising from such bookings.
6.5 All payment data is processed securely and stored in the EU.

7. Payouts and Invoicing

7.1 Earnings from paid bookings are credited to your wallet balance on the Platform. Funds become eligible for payout after a hold period of 7 days from the date of payment.
7.2 You may request a payout of your eligible balance once you have reached the minimum payout threshold (€10.00). Payouts are processed via IBAN bank transfer and may take up to 5 business days to arrive in your bank account.
7.3 Tikk charges a platform fee on each booking payment (currently 5% for Free users; 0% for Pro subscribers). The applicable fees are deducted automatically before funds are credited to your wallet.
7.4 Self-billing for business accounts: If you have indicated that you are a business user (B2B), you agree that Tikk issues invoices on your behalf under the self-billing arrangement (autofacturation) as permitted under Belgian VAT Code Article 53, §2. These invoices are generated by Tikk in the name and on behalf of the host for all payout transactions. By using the Platform as a business user, you accept this self-billing arrangement and confirm that the information you provide (company name, VAT number, address) is accurate and up to date. You are responsible for verifying the accuracy of each issued invoice.
7.5 For individual (B2C) users, Tikk will issue a payment receipt for each payout for your records.
7.6 Invoice and receipt PDFs are available for download from your earnings dashboard and are sent via email upon payout processing.

8. Intellectual Property

8.1 All intellectual property rights in the Platform and its content belong to Tikk or its licensors.
8.2 Nothing in these Terms transfers any IP rights to you.
8.3 We may use feedback or suggestions from users to improve our Services.

9. Third-Party Integrations

9.1 The Platform may integrate with third-party services (e.g., calendar providers, payment processors).
9.2 Your use of third-party services is governed by their respective terms.
9.3 We are not responsible for the availability or performance of third-party services.

10. Plans and Pricing

10.1 Tikk offers two subscription tiers:

• Free: Base features including calendar integration, requesting and accepting bookings,..
• Pro (€12/month): Advanced features including zero transaction fees, custom branding, and manual approval

10.2 All prices are exclusive of VAT unless stated otherwise.
10.3 Prices are subject to change with 30 days' notice.

11. Transaction Fees

11.1 Free tier users accept that standard payment processing fees apply as set by Mollie.
11.2 Pro tier users (€12/month) enjoy zero additional transaction fees from Tikk.
11.3 All payments are processed securely by Mollie in accordance with their terms of service.

12. Billing and Payment

12.1 Pro subscriptions are billed monthly in advance.
12.2 You authorize us to charge your payment method on file.
12.3 If payment fails, we may suspend your access until payment is received.
12.4 The 7-day free trial is available for new Pro subscribers only.

13. Cancellation and Refunds

13.1 You may cancel your Pro subscription at any time from your account settings.
13.2 Cancellations take effect at the end of the current billing period.
13.3 No refunds are provided for partial months.
13.4 You may downgrade to the Free tier at any time.

14. Account Termination

14.1 We reserve the right to suspend or terminate your account if you violate these Terms.
14.2 Upon termination, you will lose access to the Platform and any data associated with your account.
14.3 You may delete your account at any time from your account settings.

15. Data Privacy

15.1 We process personal data in accordance with GDPR and our Privacy Policy.
15.2 All data is stored on EU-based servers in Frankfurt, Germany.
15.3 You are responsible for ensuring you have the right to share any data you provide through the Platform.

16. Platform Availability

16.1 We aim to provide reliable access to the Platform but do not guarantee uninterrupted availability.
16.2 We may perform maintenance that temporarily affects Platform availability.
16.3 We are not liable for unavailability due to force majeure, third-party failures or security incidents.

17. Limitation of Liability

17.1 The Platform is provided "as is" without warranties of any kind.
17.2 To the maximum extent permitted by law, our total liability is limited to the amount you paid us in the 12 months preceding the claim.
17.3 We are not liable for:

• Indirect, incidental or consequential damages
• Loss of profits, revenue, data or business opportunities
• Disputes between users
• Tax obligations or legal compliance issues arising from your use

17.4 You indemnify us against third-party claims resulting from your use of the Platform in violation of these Terms.

18. Security

18.1 We implement reasonable security measures to protect your data.
18.2 You must notify us immediately of any unauthorized access or security breach.
18.3 We are not responsible for security breaches resulting from your failure to secure your account.

19. Modifications to Terms

19.1 We reserve the right to update these Terms at any time.
19.2 Material changes will be notified via email or Platform notification.
19.3 Continued use after changes constitutes acceptance of the updated Terms.

20. Assignment

20.1 You may not assign this agreement without our written consent.
20.2 We may assign our rights in case of reorganization, merger or acquisition.

21. Severability

21.1 If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.
21.2 Failure to enforce any provision does not constitute a waiver.

22. Governing Law

22.1 These Terms are governed by the laws of Belgium.
22.2 Any disputes shall be submitted to the competent courts of Belgium.
22.3 For consumer contracts, mandatory consumer protection laws of your country of residence may apply.